Support

Quick help for travelers using Intruder Alert

Contact

Marko Lovrić s.p.
Goriče 30, 4204 Golnik, Slovenia
Email: info@smartklik.si

Please include your Android version and a short description of the issue. We aim to reply within a few business days.

Full company details (registration and tax numbers): Legal notice.

Trial & unlock

• Your 7-day free trial starts on the first successful arm — not at install.
• After the trial, arming requires a one-time unlock. Disarm and Test stay available.
• Bought on another device? Open Settings → Unlock → Restore purchase with the same Google account.
• Payment and refunds are managed by Google Play.

Alarm not reliable?

• Allow the App to run in the background / unrestricted battery if Android asks.
• Place the phone firmly (door edge or bag) and use the matching mode.
• Use Test on the Protect screen before you sleep.
• Lower sensitivity if you get false alarms; raise it if doors open too quietly.

PIN & biometrics

• Change the default PIN on first launch.
• Biometrics use strong device biometrics when available; PIN is the fallback.
• Closing the app UI does not disarm monitoring.

Privacy

Motion monitoring stays on your device. Read the full Privacy Policy for permissions and local storage details.